Trust & safety, built in from the start.

Why SkillStack is different

SkillStack is built differently. During controlled beta, workers do not pay for leads, clients cannot book yet, and payment features are not active. Workers first build a SkillStack Passport, add proof of work, complete category readiness, and may go through manual review. This helps SkillStack open carefully instead of rushing into a marketplace where workers are unprepared, clients are confused, or expectations are unclear.

• No paid leads during controlled beta.
• Workers build a SkillStack Passport first.
• Proof matters before promotion.
• Category readiness helps prevent bad matches.
• Admin review helps keep the beta controlled.
• Bookings and payment features are not active during controlled beta.
• Client booking features will only open after readiness checks.

Review fairness (planned)

Public reviews are not active during controlled beta. When reviews open, SkillStack plans to tie them to completed work, let workers respond to inaccurate feedback, and moderate reviews for abuse, harassment, spam, or irrelevant claims. Reviews should not be used as punishment for disputes still under review. SkillStack may adjust review visibility rules before public booking launch.

• Public reviews are not active during controlled beta.
• Future reviews should be tied to completed work.
• Workers should have a way to respond to inaccurate feedback.
• Review moderation may be used for abuse, harassment, spam, or irrelevant claims.
• Reviews should not be used as punishment for disputes still under review.
• SkillStack may adjust review visibility rules before public booking launch.

Dispute timeline (planned)

Booking and payment dispute features are not active during controlled beta. No payment holds, releases, or transfer flows are active. The timeline below describes a planned trust process, not live payment processing.

1. Issue reported.
2. Basic information collected.
3. Work and proof reviewed.
4. Both sides may be asked for context.
5. Admin review or support review.
6. Resolution guidance issued.
7. Final record retained for safety and trust review.

What workers should expect during controlled beta

• Complete your SkillStack Passport.
• Complete category readiness for your strongest category.
• Add proof of work if you have it.
• Complete Rate Check (beta guidance only).
• Select Future Work Interests you want SkillStack to support next.
• Wait for manual review.
• Access is not guaranteed. Jobs are not guaranteed.
• Bookings are not active yet. Payment features are not active yet.

What clients should expect before bookings open

• Client booking is not active yet.
• SkillStack is preparing worker supply first.
• Clients may learn how SkillStack will work.
• No booking or payment action is available during controlled beta.
• Better worker readiness helps reduce bad matches later.

Proof and review standards

Everything on a SkillStack Passport during controlled beta is submitted by the worker. SkillStack does not verify it, score it automatically, or endorse it.

• Proof of work means photos, descriptions, references, licences, certificates, or training records that a worker chooses to submit.
• Submitted proof is not checked, authenticated, or endorsed by SkillStack during controlled beta.
• No badge, label, or checklist state on SkillStack means a worker has been vetted, verified, or approved for any specific job.
• Background checks, identity verification, licence verification, and insurance verification are not active.
• There are no SkillStack transaction reviews or ratings yet, because bookings and payment features are not active.
• Beta access decisions are made manually by a person. No automated decision-making is used to approve, rank, or reject a worker.
• A worker can correct or remove proof they submitted, and can ask a person to re-review a decision.
• Clients must do their own due diligence, including checking any licence or insurance the law requires for their job.

Accessibility

SkillStack is working toward WCAG 2.2 Level AA as an engineering target. Accessibility work is ongoing, and some barriers may remain.

• Target standard: WCAG 2.2 Level AA.
• No conformance, certification, or completed-audit claim is made. No accessibility audit has been completed.
• Practices in place: keyboard-operable navigation, visible focus, semantic headings and landmarks, text alternatives for meaningful images, and colour contrast tokens.
• Known limitations: some interactive states, form error messaging, and non-text contrast have not been fully audited.
• English and Spanish are supported across public pages and the beta app.
• To report an accessibility barrier, email support@skillstack.life with the page address and what did not work. You do not need to disclose a disability to report an issue or receive a response.
• We aim to acknowledge accessibility reports within five business days. Resolution time depends on the nature and complexity of the issue.
• If you need information from this site in another format, ask by email and we will provide an accessible alternative.